Responsible Gaming Commitment
Playing at aq999 is not just about fun — it is a commitment to conscious and controlled entertainment. Know your limits, stay safe.
Keep Your Gaming Under Control
At aq999, we believe the best form of entertainment is one enjoyed within your own boundaries. Whether it is casino games or sports betting, every player should see it as a voluntary pastime, not a compulsion. That is why we have placed responsible behaviour at the centre of our platform from the very beginning.
Betting or gaming stays enjoyable only when it runs within a planned budget and you can accept losses when they happen. Reading our Terms and Conditions will tell you what account management rules we follow in any situation. Remember, trying to win back lost money by betting again very often leads to even greater losses.
The safety of every member is our priority at aq999. We want you to use our platform while staying healthy and happy in the long run. That is why we have brought together a number of practical tools and information so you can get help whenever you need it.
Age Limit — 21+ Required
Participation by minors is strictly prohibited
Take Control Yourself
Use the tools aq999 gives you — this is not a sign of weakness, it is proof of awareness
Set a Deposit Limit
Set an upper limit on how much you deposit per day, week, or month. Once set, lowering it takes effect immediately, but increasing it takes a specific amount of time.
Financial ControlTime Limits and Breaks
Decide how many hours a day you will play. After the set time, the platform will automatically remind you to take a break.
Time ManagementTemporary Break
If you want to take a break for a few days, you can temporarily close your account for anywhere from 24 hours to 30 days.
Temporary BreakSelf-Exclusion
If you need a longer break, you can close your account from 6 months up to permanently. During this time, all promotional communications are also stopped.
Long-Term BreakReview Your Gaming History
Your account transactions and betting history can be viewed at any time. Reviewing them regularly helps you notice changes in your habits.
TransparencyDirect Support
To set up any tool or to talk about your account, our support team is always available 24/7 via live chat or email.
Round-the-Clock HelpRecognise the Warning Signs
If any of the following applies to you or someone you know, it is an important signal that the time to seek help has come.
- Betting repeatedly to recover lost money and developing a "just one more time" attitude after every loss.
- Hiding the amount or time spent gambling from family or friends, or lying about it.
- Spending money meant for essential expenses such as rent, food, or medical costs on betting.
- Wanting to stop gambling but repeatedly failing — being unable to manage it on your own.
- Feeling restless, irritable, or anxious when not playing.
- Spending time gambling instead of fulfilling work, study, or family responsibilities.
- Taking out loans or borrowing money from others to gamble.
Where to Get Help
Admitting there is a problem takes courage. Asking for help is not a weakness — it is the right decision. Below are a few avenues where you or someone you know can get support.
aq999 Direct Support
aq999's support team is ready to help in both Bengali and English, 7 days a week, 24 hours a day. You can chat instantly via live chat or send details by email. They will assist with everything — setting account limits, taking a break, or requesting self-exclusion.
Our support email: [email protected]
Family and Close Ones
Talking openly with family is often the most effective first step. Let a trusted family member or friend know what you are feeling. Their support and social connection can make the recovery process much easier.
Professional Counselling
Mental health specialists and behavioural addiction counsellors in Bangladesh can provide help in this area. Contact your local hospital or mental health centre. A professional counsellor or therapist can help you confidentially. Taking this step is not a sign of weakness — it is a conscious move toward a healthier life.
Self-Assessment
Ask yourself some questions: Am I playing beyond my budget? Can I take breaks? Do I constantly find myself thinking about gambling? Answer these questions honestly. Our FAQ has more answers about responsible gaming.
aq999's Commitment
We do not only provide entertainment — ensuring a safe environment is also our responsibility
What We Do
- We verify age at registration and do not approve accounts for those under 21.
- We activate deposit limits, time limits, and self-exclusion immediately upon any member request.
- We do not send any promotional messages to self-excluded members.
- In cases of suspicious behaviour, we may reach out to the member ourselves.
- We ensure 24/7 support in both Bengali and English.
- We use SSL encryption to keep members' financial information secure. See our Privacy Policy for full details.
Some Healthy Gaming Habits
Responsible gaming does not mean stopping — it means playing with awareness. Most experienced players follow the habits below.
Decide in advance on a specific amount that you can afford to lose without it affecting your life.
When you reach your target or your limit, take a break for the day.
Avoid betting when drinking alcohol or when you are overly tired.
Keep gaming balanced with the other enjoyments in your life.
Do not make decisions out of anger or frustration after a loss.
See gaming as entertainment, not as a source of income.
Responsible Gaming FAQ
Common questions answered in one place