aq999 Privacy Policy

Introduction and Scope

This Privacy Policy applies to every person who uses aq999's website and services. When you open an account at aq999, take part in any game or betting activity, or contact our customer service team, you are considered to have accepted the terms of this policy.

aq999 believes that protecting user privacy is a fundamental responsibility. The purpose of this policy is to clearly inform you of what information we collect, why we collect it, and how that information is used. To learn about our overall terms of service, please read the Terms and Conditions page.

aq999 reserves the right to update this policy. A notice will be posted on the website for any significant changes. Continued use of the service after a policy change will be considered acceptance of the new policy.

What Information We Collect

2.1 Information Provided at Registration

When you open an account at aq999, the information you provide includes:

• Full name and date of birth
• Mobile number and email address
• Your chosen username and password (stored in encrypted form)
• Documents required for identity verification (National ID card or passport)

2.2 Transaction-Related Information

aq999 keeps a record of every transaction completed through bKash, Nagad, Rocket, or Upay during deposits and withdrawals. This includes the transaction amount, date, time, and partial payment method identifier. This information is retained for an extended period in the interest of financial security.

2.3 Device and Browsing Information

When you visit the aq999 website, certain technical information is collected automatically. This includes your IP address, browser type, operating system, a list of pages visited, and the time spent on each page. This information is primarily used to improve service quality and ensure security.

2.4 Cookies and Similar Technologies

Cookies are used on the aq999 website. Cookies are small data files stored in your browser that help personalise your experience on the service. You can disable cookies by changing your browser settings, but this may limit some functionality of the service.

Purpose of Information Use

aq999 uses the information collected only for specific and legitimate purposes. The main purposes are:

3.1 Account Management and Security

Personal information is used to properly manage your account, verify logins, and ensure account security. Automated monitoring is active to detect unauthorised access or suspicious activity.

3.2 Payment Processing

Transaction-related information is needed to verify and process every deposit and withdrawal request. Account information is also used to enforce aq999's minimum deposit of ৳300 and minimum withdrawal of ৳800.

3.3 Customer Service

When you contact us via live chat or email, the relevant representative can view your account and transaction history in order to provide assistance quickly and effectively.

3.4 Responsible Gaming Management

By analysing gaming activity data, aq999 can identify potentially problematic behaviour and arrange support where needed. Our Responsible Gaming policy governs the use of information for this purpose.

3.5 Service Improvement and Analysis

By analysing users' browsing patterns and preferences, aq999 improves its website functionality, game layout, and overall user experience.

Information Disclosure and Third Parties

aq999 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Service Providers

The minimum necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These third parties are governed by their own privacy policies.

4.2 Technology Service Providers

aq999 uses the services of certain technology partners to operate its infrastructure — such as server hosting, security scanning, and data backup. These partners use information only within the scope of their specific tasks and are prohibited from using it beyond that.

4.3 Legal Requirements

In the case of a court order or legal obligation, aq999 may provide the relevant information to the concerned authority. Users will be notified of such disclosures to the extent possible, though this may not always be feasible due to legal restrictions.

4.4 Fraud Prevention

A limited amount of information may be shared with industry-standard verification bodies to prevent fraud or money laundering. This process is carried out to protect the interests of all users.

Data Retention and Security

5.1 Retention Period

aq999 retains information for as long as your account is active. Even after an account is closed, certain information is retained for a defined period for financial security, legal obligations, and dispute resolution purposes.

5.2 Technical Security Measures

aq999 uses SSL encryption technology to keep all data transmissions secure. Passwords are always stored in hashed and salted form — never in plain text. Sensitive data stored on servers is also encrypted.

The security of our systems is ensured through regular security audits and vulnerability testing. However, 100% security on the internet cannot be guaranteed — so you are advised to choose a strong password and change it regularly.

5.3 Response to a Data Breach

If a data security breach occurs, aq999 will investigate promptly and notify affected users as quickly as possible. Necessary remedial measures will be taken and the system will be improved to prevent recurrence.

User Rights

Every aq999 user has the following rights regarding their personal information:

6.1 Right of Access

You can log in to your account at any time to view your registered information. You may request a copy of all information we hold about you — we will make every effort to fulfil that request within a reasonable time.

6.2 Right of Correction

You have the right to correct any inaccuracies in your information. Some details can be changed directly from your account settings; in other cases, assistance from our customer service team will be required.

6.3 Right to Deletion

You may request to close your account. However, financial transaction records and information that is legally required to be retained will be kept for a specified period even after the account is closed.

6.4 Objection to Processing

You may opt out of marketing communications if you wish. However, processing of information required for account management, payment processing, and security will continue.

Protection of Minors

All aq999 services are for persons aged 21 and above only. Age is verified at registration and any attempt by someone under 21 to open an account is rejected.

We do not knowingly collect personal information from minors. If it comes to our attention that a minor has opened an account using false information, that account will be suspended immediately and all related information will be deleted.

International Data Transfer

aq999's server infrastructure may be spread across multiple regions. Your information may be transferred to and stored on servers located outside Bangladesh. The highest standards of data protection are maintained for such transfers.

The best available security standards are followed in the countries or regions to which data may be transferred, and data protection is ensured contractually.

About Third-Party Links

The aq999 website may at times reference third-party services. These third parties have their own privacy policies and aq999 is not responsible for them. When you use another platform, it is your responsibility to read its privacy policy.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our customer service team is available 24 hours a day, 7 days a week to assist you in both Bengali and English.

You can reach us by email at: [email protected]

To learn more about aq999, visit our About Us page. For answers to common questions, go to our Frequently Asked Questions page.

We take every complaint seriously and do our best to provide a resolution as quickly as possible.